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1. After sales service commitment
Our company's product quality policy is to promote management, produce high-quality products, and provide high-quality services. Satisfy user needs with high-quality products. For many years, we have taken this as our purpose and won the trust of a wide range of customers. Therefore, our company makes the following commitments to product quality and after-sales service:
1. Pre sales service
(1) Warmly receive user visits, quickly handle user calls, letters, faxes, and other inquiries
(2) During the user selection stage, we welcome users to visit our company for inspection. Our company is willing to provide technical information about the product and provide various technical consultations and answers to user questions in a timely manner. If necessary, our company will assist users who are not familiar with the product in selecting the most suitable product, correct specifications, and models
2. In sales service
(1) After the contract is signed and takes effect, users are welcome to visit our company for inspection and supervision. Our company will actively cooperate and provide convenience for the inspection and supervision personnel in terms of work and life. Our company will actively adopt and take timely improvement measures for reasonable opinions on the manufacturing quality of electrical products raised by the user's stationed personnel
(2) Strictly follow the technical requirements of the contract and relevant national standards to organize production, ensure quality and quantity, and deliver on schedule
(3) Before the product leaves the factory, according to the user's requirements, we will notify the user to send someone to participate in the inspection together. Our company will provide convenience for the personnel sent by the user in terms of daily life and work, and can also provide free training for the user
(4) Before shipping the product, our company will notify the user and provide them with detailed technical information, including sample data, product quality certificate, factory inspection report, shipping list, installation and operation manual, and relevant documents for equipment maintenance and upkeep
(5) When shipping goods, they can be picked up by the user or transported by our company according to the user's requirements. If the goods are damaged or damaged due to our transportation, our company will send personnel to handle it in a timely manner until the customer is satisfied
(6) The goods will be shipped to the user's site. If requested by the user, our company will send personnel to participate in the inspection together, and at the same time, we will provide free training to the user on the installation, use, maintenance and other knowledge of electrical equipment
(7) If the user requests early supply due to tight schedule or other special circumstances, our company will handle the urgent needs of the user, prioritize production, and make every effort to meet the user's requirements
3. After sales service
(1) Our company implements a 24-hour after-sales service system, which means that after receiving a notification from the user requesting after-sales service, our company guarantees to respond within 3 hours and send dedicated technical personnel to the site within 24 hours to troubleshoot equipment faults (2) Our company provides relevant materials such as quality inspection certificates and certificates of conformity from the manufacturer for the selected materials and main accessories, and is responsible for them for life. If there are any quality problems with the product during the reasonable use period (within 36 months after the original warranty period has not expired or after repair or replacement), and both parties confirm that it is our company's responsibility, our company is responsible for handling them properly, exchanging or returning them free of charge. Our company will actively assist in resolving quality issues caused by user responsibility and strive to meet user requirements. And ensure timely provision of technical support and equipment/material support, such as accessories supplied in case of market price drops Price reduction at the moment
(3) If users need technical guidance during installation and use, our company will promptly dispatch professional personnel to provide services and meet their requirements